Cancellation and Refund Policy
Last Updated: 7th November 2024
At Iblix Digital, we prioritize our clients' satisfaction and strive to deliver high-quality services. We understand that situations may arise where you need to cancel services or request a refund. Below is our cancellation and refund policy to ensure transparency and clarity.
Cancellation Policy
Project-Based Services:
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Clients may cancel project-based services, such as website development or campaign management, within 7 days of the project start date. Any work completed up to the cancellation date will be billed accordingly.
Monthly Retainer Services:
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For services billed on a monthly retainer, clients may cancel their contract with 30 days’ written notice. Services provided within this period will be billed at the agreed-upon rate, and no refunds will be issued for payments already made.
Special Circumstances:
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In cases of emergency or unforeseen circumstances, please reach out to us. We will make every effort to work with you on a fair solution.
Refund Policy
Project-Based Services:
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Due to the nature of the services and time invested, refunds for project-based services will not be issued once work has commenced. If a project is canceled within the first 7 days, a partial refund may be issued for any unused portion of the services, based on the work completed.
Monthly Retainer Services:
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Retainer fees are non-refundable. Once services for a month have begun, we cannot offer a refund due to the resources and time allocated to your account.
Prepaid Packages:
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For prepaid packages or one-time services (such as a comprehensive audit or consultation), refunds are not available once the service has been delivered.
Contact Us
If you have any questions regarding our cancellation or refund policy, or if you would like to discuss a specific situation, please feel free to contact us at:
Email: contact@iblixdigital.com
Phone: +91 9147368679