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Shipping Policy

Last updated on 24th September 2024

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At Iblix Digital, we are committed to providing a seamless experience for our customers when purchasing digital products and IT services. Since our offerings are delivered electronically, there are no physical shipping methods involved. Below is a breakdown of how we deliver our products and services:

1. Digital Products

  1. Delivery Method
    All digital products (e.g., software, eBooks, downloadable files, etc.) are delivered electronically via email, direct download links, or access to an online portal upon successful payment. You will receive a confirmation email with a download link or access details once your payment is processed.

  2. Delivery Timeframe

    • Instant Delivery: Most digital products are available immediately after purchase.

    • Delayed or Scheduled Delivery: Certain products (such as subscriptions, memberships, or scheduled software releases) may have a specified delivery date. You will be notified of the delivery time and any relevant updates.

  3. Access Issues
    If you experience any issues accessing your digital product, please reach out to our support team at support@iblixdigital.com. Our team will assist you within 24 hours to resolve any access-related issues.

  4. Product Refunds and Exchanges
    Due to the nature of digital products, all sales are final. However, if you encounter issues with the product (e.g., defective downloads, errors in functionality), please contact us within 7 days of purchase for assistance. Refunds or exchanges will be considered on a case-by-case basis based on the circumstances.

2. IT Services

  1. Service Delivery Method

    IT services, such as consulting, installations, remote support, or system upgrades, are delivered according to the service agreement and scheduled timelines. All remote IT services are provided via secure online platforms (e.g., Zoom, TeamViewer, AnyDesk or proprietary systems). On-site services will be scheduled based on availability.

  2. Service Scheduling

    Upon purchasing IT services, you will be contacted within 48 hours to schedule your service session. For scheduled appointments, a minimum 24 hours' notice is required for cancellations or rescheduling. Please ensure that you are available at the agreed-upon time.

  3. Service Availability

    Our support team is available 10:00 AM - 05:00 PM. For urgent or emergency requests outside of business hours, please contact us via support@iblixdigital.com, and we will do our best to accommodate your needs.

  4. Payment and Invoicing

    Payment for IT services is typically due upfront or in accordance with the terms outlined in your service agreement and quotation. Once your service is completed, an invoice will be sent to the email address provided at the time of purchase.

  5. Service Refunds

    IT services are non-refundable once the service has been provided, except in cases where the service was not delivered as described or agreed upon. If you are not satisfied with the service, please contact us within 7 days to discuss your concerns and we will work toward a resolution.

3. General Terms

  1. Delivery Confirmation

    You will receive an email confirmation of your purchase and delivery. Please ensure that the email address provided at checkout is correct.

  2. Technical Requirements

    For some digital products or IT services, there may be specific hardware or software requirements. It is the customer's responsibility to ensure they meet these requirements before purchasing.

  3. Security and Privacy

    We take the security of your personal information seriously. All transactions are processed through secure payment gateways, and digital products are delivered using encrypted links for added security.

  4. Customer Support

    For any questions or concerns regarding your digital product or IT service, please reach out to our customer support team at support@iblixdigital.com.

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