Cancellation & refund policy.

We work with a small number of brands at a time, and the way we invest into each engagement reflects that. This policy lays out how cancellations and refunds work — across project-based work, monthly retainers, and prepaid packages — so there are no surprises if a situation comes up.

For project-based engagements (Shopify builds, campaign set-ups, ad-creative sprints, audits):

• 7-day window: you can cancel within 7 days of the project start date by writing to us. Work completed up to the cancellation date is billed at the agreed-upon rate.
• After 7 days: the engagement runs through to its agreed-upon scope. Cancellation after this point doesn't entitle you to a refund of fees already paid for work performed.
• Hand-over: upon cancellation, we hand over all deliverables completed up to the cancellation date, subject to payment for that work.

For monthly retainer engagements (performance marketing, ongoing ad creative, ongoing Shopify support):

• 30 days' notice: either party can end the retainer with 30 days' written notice. We continue to deliver the agreed scope through the notice period at the agreed rate.
• No partial-month refunds: retainer fees for the current and notice months are non-refundable, since the team and ad-account work for that window has already been planned and allocated.
• Off-boarding: we hand back ad-account access, assets, raw files, and reporting at the end of the notice period, with no lock-in on your business-critical accounts.

• Project work: once work has commenced, fees paid for that work are non-refundable. If a project is cancelled within the first 7 days, we may issue a partial refund for any clearly unused portion — calculated against the work already performed and resources allocated. Refunds are at our reasonable discretion.
• Retainers: retainer fees are non-refundable. Once a service month has started, the team, ad budget pacing, and creative pipeline have been allocated to your account.
• Prepaid packages: for prepaid packages and one-time services (audits, strategy sprints, consultations, credentials decks, fixed-scope creative drops), no refund is issued once the service has been delivered.
• How refunds are paid: approved refunds are credited to the original payment method within 10–14 working days, net of any payment-processor fees and applicable taxes.

Genuine emergencies happen. If something significant — health, funding, force majeure — has changed for your business, write in and tell us early. We'd much rather pause, re-shape, or amicably wind down an engagement than have an unhappy client. Refunds in these scenarios are reviewed case-by-case and granted at our sole discretion, but the conversation is always open.

Overdue invoices may pause delivery, suspend campaigns, or — in prolonged cases — terminate the engagement. We'll always reach out before pausing the work, and a paused engagement isn't treated as an Iblix-initiated cancellation. Resuming requires bringing the invoice current and is subject to our then-current availability.

For any cancellation or refund question — including special circumstances — please reach us at contact@iblixdigital.com. Including your engagement / invoice reference helps us respond faster.

The contractual baseline for any engagement lives in our Terms & Conditions; where the engagement-specific quotation conflicts with this page, the quotation prevails.