Terms & conditions.

These Terms govern your access to and use of Iblix Digital's services, website, and any related communications. By engaging us, accessing our digital surfaces, or signing a quotation, you agree to be bound by what's written below.

If you don't agree with any part of these Terms, please don't use our services. The intent here isn't legalese for its own sake — it's to make the working relationship clear, so both sides know what they're getting into.

Iblix Digital is a D2C and SaaS studio. We ship performance marketing, ad creative (UGC, founder, skits, micro-dramas, demos, editorial, motion), and Shopify development. The exact scope for your engagement is defined in a signed quotation before any work begins.

• Scope: every project is tailored to the deliverables, timelines, and goals captured in the signed quotation. That document, not this page, defines what we owe you.
• No guaranteed outcomes: we run the playbook hard and we report honestly, but ROAS, traffic, sales, and engagement depend on a long list of factors outside our control. We don't promise specific numbers.

The work compounds when both sides keep their end up. We expect clients to:

• Deliver assets, brand inputs, approvals, and feedback within the agreed timelines.
• Hold the rights, permissions, and licenses for any content, trademark, or IP shared with us. If a third party comes after the asset, that's on the client, not us.
• Understand that delayed inputs delay the work. We may revise the timeline, the cost, or both, and we'll tell you before we do.

Timelines are agreed up front and treated as the working roadmap — not a hard guarantee independent of inputs.

• Approvals matter: the schedule assumes feedback and sign-off arrive within the windows in the quotation.
• Adjustments: if the timeline shifts because of client delays or unforeseen events, we'll communicate the new dates and agree them with you in writing.
• Force majeure: we're not liable for delays caused by events outside reasonable control — outages, natural disasters, platform-wide incidents, regulatory action. We will minimise disruption and keep you informed.

• Upfront terms: depending on the engagement, we invoice in full upfront or take a deposit before kick-off. The split is captured in the quotation.
• Out-of-scope work: requests beyond the original scope are quoted, approved, and billed separately. We don't silently absorb scope creep, and we don't do extra work without your written go-ahead.
• Late payments: overdue invoices may pause the work, suspend services, or — in the worst case — escalate to recovery. Keeping invoices current keeps the engine running.
• Taxes: all fees are exclusive of GST and any other applicable taxes, which are billed on top at the prevailing rate.

The clauses below apply specifically to video production engagements — UGC, founder content, brand films, and any other video work we ship. Where these clauses conflict with the general terms above, the video-specific clauses prevail for video deliverables.

Payment terms. A 50% advance of the total project cost is required prior to commencement. If the project is cancelled before the scripting phase starts, the advance is fully refundable. Once scripting begins, the advance becomes non-refundable.

Commencement of work.

• For projects involving products: work commences only after the products are received at our office and the advance payment has been cleared.
• For service-based projects with no physical products: work commences within 2–5 business days after receipt of the advance payment.

Shoot duration. All video shoots are conducted in a single day. Projects are not extended over multiple days.

Additional actors. The base quotation includes the primary actor(s) as agreed at scoping. Any requirement for extra actors is chargeable separately. The cost per additional actor depends on availability and role requirements.

Revisions & iterations. Clients are encouraged to consolidate all required feedback and changes within the first two (2) iterations. Any further revisions beyond the included two iterations are subject to additional charges, calculated based on the scope of work involved.

Production. We proceed with the production phase only after the script has been formally approved by the client. If production needs to be redone due to changes made after script approval, an additional charge of 50% of the total project cost applies.

Hooks & CTA. Each video includes one hook and one CTA. Any additional hooks or CTAs requested beyond this scope are treated as extra deliverables and charged separately.

Delivery timelines.

• For projects involving up to 20 videos, final delivery is completed within 3–4 weeks from the commencement date as defined above.
• Public holidays and weekends are excluded from the delivery timelines.
• For projects involving more than 20 videos, a customised delivery schedule is prepared and communicated by the Sales Team at the time of project initiation.

Delivery format. Videos are delivered, and revisions are made, on videos with a watermark. The final video without watermark is released after the final payment is cleared.

Product returns. After the project is complete, clients may book a return for the product from the following address:

Iblix Digital, 9th Floor, East Block, Mani Casadona, Plot No. IIF/04, Action Area-IIF, Newtown, North 24 PGS, Kolkata, West Bengal — 700160.

Every engagement starts with a written quotation covering scope, deliverables, milestones, timelines, and fees.

• Signed quotation = binding agreement: once you accept the quotation — digitally, on paper, or by paying the deposit — its terms become the operative contract for that engagement.
• Changes go through a fresh quote: additions or modifications after sign-off are scoped, priced, and approved as a new line of work. We'll be transparent about the cost and the schedule impact.
• Review before you sign: please read the quotation carefully. Once signed, we proceed on the assumption that everything in it reflects what you want.

Our work is custom and creative — the moment we start, real time and craft go in. As a default, payments for work already performed are non-refundable.

• If something isn't landing for you, tell us early. We'd rather re-shape the work than have an unhappy client.
• Refunds, when granted, are at our sole discretion and typically limited to cases where contracted services were not delivered as agreed.

Both sides routinely see things — strategies, financials, roadmap, internal tools — that aren't meant for public consumption.

• We treat anything you share with us as confidential and we expect the same in return.
• Neither party will disclose the other's confidential information to a third party without prior written consent, unless legally compelled to do so.
• Confidentiality obligations survive the engagement — they don't expire when the project wraps.

• Ownership on payment: ownership of final deliverables transfers to the client upon receipt of full payment for the relevant invoice. Until then, all work-in-progress remains our property.
• Portfolio rights: we reserve the right to showcase work we've shipped — in case studies, on the website, in credentials decks — unless we've agreed otherwise in writing.
• Our toolkit stays ours: frameworks, templates, internal tools, automations, and methods we built before or during the engagement remain Iblix's property. You're licensed to use the deliverables, not the underlying machinery.
• No unlicensed reuse: proprietary materials we share for review or context can't be copied, redistributed, or modified outside the agreed scope.

A lot of what we ship sits on top of platforms we don't own — Meta, Google, TikTok, Shopify, Wix, Hydrogen, Google Workspace, Microsoft 365, payment processors, analytics, hosting providers.

• We do our part professionally, but service availability, algorithm changes, ad-account actions, deliverability, and outages on those platforms are outside our control.
• We are not liable — financially or otherwise — for issues caused by third-party platform behaviour, including ad-account restrictions, policy actions, deliverability problems, integration failures, or post-handover misconfigurations.
• Ongoing platform support, billing, and dispute resolution with third parties is the client's responsibility unless explicitly scoped in the quotation.

We aim to make every report, dashboard, and recommendation accurate. That said, occasional errors and omissions can happen — especially when third-party data sources lag or restate. Please review reports and surface any discrepancy promptly so we can fix it. Decisions made purely on uncorrected reports are at the client's risk.

• No guaranteed outcomes: business results depend on price, product, market, competition, seasonality, and platform dynamics. We're a piece of the system, not the whole system.
• Cap on liability: to the maximum extent permitted by law, our aggregate liability for any claim arising out of or relating to the services is capped at the fees paid by the client to Iblix Digital for the specific engagement giving rise to the claim in the three months immediately preceding the event.
• Indirect damages excluded: we are not liable for indirect, incidental, consequential, or punitive damages, including loss of profits, revenue, goodwill, or data.

Either party may terminate an engagement in line with the notice period in the signed quotation. Where the quotation is silent, either party may terminate by giving 30 days' written notice.

• Fees for work performed up to the effective termination date remain payable.
• Sections that should reasonably survive — confidentiality, IP, limitation of liability, governing law — continue to apply after termination.

These Terms are governed by the laws of India, without regard to conflict-of-law principles. Any dispute arising out of or in connection with these Terms — including, without limitation, claims relating to services, payments, intellectual property, or confidentiality — is subject to the exclusive jurisdiction of the courts at Kolkata, West Bengal, India. Clients are responsible for complying with applicable laws when using our services.

We may update these Terms from time to time as our services evolve. The "last updated" date at the top of the page reflects the most recent revision. Continued use of our services after an update means you accept the revised Terms. Material changes that affect existing engagements will be communicated to active clients in writing.